Inactive-Withdrawn Standard

IEEE 20000-1-2013

IEEE Standard - Adoption of ISO/IEC 20000-1:2011, Information technology -- Service management -- Part 1: Service management system requirements

ISO/IEC 20000-1:2011, a service management system (SMS) standard, is adopted by the IEEE in this standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfilll agreed service requirements. This standard can be used by the following: - An organization seeking services from service providers and requiring assurance that their service requirements will be fulfillled. - An organization that requires a consistent approach by all its service providers, including those in a supply chain. - A service provider that intends to demonstrate its capability for the design, transition, delivery, and improvement of services that fulfilll service requirements. - A service provider to monitor, measure, and review its service management processes and services. - A service provider to improve the design, transition, delivery, and improvement of services through the effective implementation and operation of the SMS. - An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in this standard.

Sponsor Committee
C/S2ESC - Software & Systems Engineering Standards Committee
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Status
Inactive-Withdrawn Standard
PAR Approval
2011-05-17
Board Approval
2013-05-03
History
Withdrawn:
2018-09-27
Published:
2013-06-03

Working Group Details

Society
IEEE Computer Society
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Sponsor Committee
C/S2ESC - Software & Systems Engineering Standards Committee
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Working Group
20000-1 - 20000-1 Information Technology - Service Management
IEEE Program Manager
Christy Bahn
Contact
Working Group Chair
Annette Reilly
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