This document states requirements • for the efficient development and management of information produced throughout the life cycle of a system and software product, • for the provision of information for users of systems and software, and • for the management of IT services. This standard is independent of the tools, protocols, and systems used for content management. It does not address configuration management of software assets. The content to be managed with this standard includes information for users such as topic collections, manuals, guides, embedded user assistance, style guides, videos and other media, and other content that supports the effective use of a system or software product; product life cycle information such as design documents, use cases, personas, project management plans, feature requests, models, scripts, testing plans, test scripts, defect reports; service management items such as service-level agreements, records, policies, procedures, and other documents.
Working Group Details
ISO/IEC/IEEE International Standard for Systems and software engineering -- Content management for product life-cycle, user, and service management documentation
This International Standard provides requirements for the management of the content used in product life cycle, software, and service management system documentation. Content management allows an organization to control the storage and retrieval of content objects, track content revisions, maintain a content audit trail, and enable a collaborative environment. Component content management supports the reuse of content objects among deliverables and supports multiple deliverable formats. Content objects that are unique and are maintained as independent database objects are efficient to review, approve, and update; may be combined to produce multiple deliverables; and are cost-effective to translate. The standard defines the characteristics of an effective and efficient process through which content is gathereed, managed, and published, including the requirements of a system that is supported by an electronic database. Such a database should support documents or topics and content units that may be assembled to produce complete documents for print, electronic output, or content collections published through electronic media. This database is defined as a component content management system (CCMS), as distinct from a document management system. The objective of component content management is to create content objects once and use them through linking mechanisms in multiple output formats including but not limited to documents. Systems conforming to this standard can fulfilll business needs for content development and management, especially the need for a single source of authoritative information. The standard includes business case considerations for acquisition of a content management system. This International Standard is independent of the software tools and markup languages that may be used to manage documentation content, and applies to both printed documentation and on-screen documentation.